Refund Policy

Effective Date: April 12, 2026

At Balim (operated by INNOV Services LLC), we are committed to delivering high-quality design and creative services. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Policy

Due to the nature of digital and creative services, all sales are generally final. Once work has begun or a service has been delivered, refunds may not be issued unless otherwise stated in this policy.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service has not yet started
• A cancellation request is made within 24 hours of purchase
• We are unable to deliver the agreed service due to internal limitations

In such cases, a full or partial refund may be issued at our discretion.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Work has already started or has been completed
• Initial concepts, drafts, or previews have been delivered
• Delays caused by lack of communication or missing information from the client
• Change of mind after project initiation
• Services that are clearly described and delivered as agreed

4. Revisions Instead of Refunds

We aim to ensure client satisfaction. If you are not satisfied with the initial outcome, we offer revisions based on the scope of your project instead of refunds.

5. Subscription or Ongoing Services (if applicable)

If you are subscribed to ongoing services:

• You may cancel at any time before the next billing cycle
• No refunds will be issued for the current billing period once it has started

6. Payment Disputes

Before initiating a chargeback or dispute with Stripe or PayPal, we strongly encourage you to contact us directly. We are committed to resolving any issues quickly and professionally.

Unauthorized disputes may result in suspension of current or future services.

7. Processing Refunds

If a refund is approved:

• It will be processed through the original payment method (Stripe or PayPal)
• Processing time may take 5–10 business days depending on your provider

8. Contact Us

If you have any questions or would like to request a refund, please contact us:

INNOV Services LLC
539 W. Commerce St #6938, Dallas, TX 75208
+1 214 896 3231
[email protected]
https://balim.online